Frequently Asked Questions
Find answers about Chaithanya Herbals, our Ayurvedic products, safe usage, online ordering, delivery and returns.
About Chaithanya Herbals
Chaithanya Herbals is an Ayurvedic medicine and wellness-products manufacturer based in Thiruvananthapuram, Kerala. Our roots date back to 1930, when Shiva Vilasom Ayurveda Vaidyasala was established to prepare traditional Ayurvedic formulations.
Our Ayurvedic medicines and wellness products are manufactured at our GMP-certified facility in Thiruvananthapuram, Kerala, with careful attention to quality and consistency.
Our products are organised into four main categories:
- Patent Products
- OTC Products
- Classical Ayurvedic Products
- Personal Hygiene Products
Our range includes tablets, soft-gel capsules, choornam, kashayam, arishtam and asavam, medicated oils, lehyam, nutraceuticals and personal-care products.
Classical Ayurvedic products are based on formulations described in recognised Ayurvedic texts. Patent or proprietary products are developed using selected Ayurvedic ingredients in formulations created for specific wellness needs.
OTC, or over-the-counter, products are products that may be purchased without submitting a prescription. However, customers should read the product information carefully and consult a qualified healthcare professional when necessary.
Product Selection and Usage
- Select the required product.
- Choose the available pack size or variation.
- Add the product to your cart.
- Review the items and quantities.
- Enter your delivery information.
- Select a payment method and complete the order.
Account options may be available to make future purchases and order tracking easier. Follow the instructions displayed during checkout to sign in, create an account or continue with the available checkout option.
The payment methods currently available for your order will be displayed securely during checkout.
After successful checkout, you should receive an order confirmation on the email address or phone number supplied with your order. Please also check your spam or promotions folder.
Contact our customer-support team as soon as possible. Changes or cancellations may only be possible before the order has been processed or dispatched.
Yes. Use the Track Order option on the website or follow the tracking information provided after dispatch.
Ordering and Payment
Review the product description, ingredients, recommended usage and available pack sizes on the relevant product page. If you have a medical condition or are unsure which product is suitable, consult a qualified Ayurvedic physician or healthcare professional before ordering.
Follow the directions printed on the product label or provided on its product page. Do not exceed the recommended quantity. When a physician has prescribed the product, follow the physician’s instructions.
No. Appropriate usage may vary according to age, health condition, body constitution and other medicines being taken. Seek professional advice when personalised guidance is required.
Some products may be suitable for children, while others may not be recommended for them. Always check the product label and consult a paediatrician or qualified Ayurvedic physician before giving any medicine or supplement to a child.
Please consult your doctor or a qualified Ayurvedic physician before using any medicine, supplement or herbal formulation during pregnancy or breastfeeding.
Herbal products may interact with prescription medicines, supplements or existing medical conditions. Speak with your doctor before combining products, particularly if you are receiving ongoing treatment.
Stop using the product and seek advice from a qualified healthcare professional. Obtain urgent medical assistance if the symptoms are serious.
Available ingredients, benefits, usage instructions, pack sizes and prices are provided on the individual product pages and product labels.
Unless the label provides different instructions, keep products tightly closed in a cool, dry place away from direct sunlight, heat, moisture and children.
The manufacturing date, expiry date and batch information are printed on the product packaging. Do not use a product after its stated expiry date.
Shipping, Returns and Refunds
Delivery availability depends on the destination and the shipping options displayed during checkout. Enter your complete delivery address to view the options available for your location.
Delivery time depends on your location, product availability and courier service. Any available shipping estimate or tracking information will be provided during checkout or after dispatch.
Applicable shipping charges are calculated according to the destination, package and available delivery method. The final amount will be displayed before payment.
Photograph the outer package, shipping label and affected product immediately. Contact customer support with your order number and the photographs so the issue can be reviewed.
Return eligibility may depend on the product condition, packaging, delivery issue and applicable hygiene or medicine-related restrictions. Products that have been opened, used or tampered with may not qualify. Please review the Refund Policy before requesting a return.
Contact customer support with your order number and reason for the request. Approved refunds will be processed according to the website’s Refund Policy and the original payment method.
Refund processing time can vary depending on the approval date, payment method and banking provider. You will be informed once an approved refund has been initiated.
Support and Contact
You can contact us using the following details:
Phone: +91 471 240 1213
Mobile/WhatsApp: +91 90723 43096
Email: info@chaithanyaherbals.com
Address:
Chaithanya Herbals
Naruvamoodu
Thiruvananthapuram, Kerala
India – 695528
For personalised diagnosis, treatment or dosage recommendations, please consult a qualified Ayurvedic physician or healthcare professional. General customer support should not be treated as medical advice.
Important Notice
Information provided on this website is intended for general product awareness and education. It should not be used as a substitute for professional medical diagnosis, advice or treatment. Always read the product label and consult a qualified healthcare professional when appropriate.
